General rental conditions

General rental conditions

Transparency and commitment

At Gold Mobility Scooters LLC , we are honest and transparent with our customers. The information below is provided before any rental to avoid any unpleasant surprises later.

Gold Mobility Scooters LLC rents to the signatory of this contract (hereinafter referred to as the "Renter") a mobility scooter, an electric wheelchair or a stroller, as well as the included accessories (collectively referred to as "the Equipment").
The rental is subject to the general conditions set out below.
The Renter acknowledges that the Equipment remains the exclusive property of Gold Mobility Scooters LLC , that it was handed over to them in perfect working order and undertakes to return it in the same condition at the end of the rental period, or earlier at the company's request.

Scooter availability and model

All rentals are subject to availability.
The choice between a 3-wheel or 4-wheel model is purely a matter of preference .
If a Victory model is reserved, a scooter from the Victory range will be delivered; the same applies to a GoGo model.
As the 3-wheel and 4-wheel versions have equivalent performance, Gold Mobility Scooters reserves the right to supply either one without prior notice if the requested version is not available.

Personal effects

Gold Mobility Scooters LLC will not be held responsible for any loss, theft or damage to items belonging to the Renter, their companions or any other person using the Equipment, before, during or after the rental.
The Tenant assumes full responsibility for any damage to or loss of personal property and waives any claim against the company.
The Renter agrees to indemnify and defend Gold Mobility Scooters LLC against any claim related to such losses or damages.

Condition of the equipment

The Lessee acknowledges that the Equipment is handed over to him clean and in good working order .
He is responsible for the Equipment and accessories included and undertakes to fully reimburse any damage, loss, theft or destruction, upon simple request.
Repairs or replacements will be carried out exclusively by Gold Mobility Scooters LLC , which will document the associated costs.

Damages and payment obligations

The Lessee is financially responsible for any damage exceeding normal wear and tear of the Equipment.
An invoice will be issued and must be paid in full before the due date.
Any delay in payment will incur a fee of €15 per day until full payment is received.
The company reserves the right to initiate legal proceedings to recover amounts owed, including legal and court fees.

Delivery location

The Renter must provide a valid delivery address at least 48 hours before the scheduled date.
In the absence of this information, Gold Mobility Scooters may change the delivery date or time at its convenience.
The Renter may choose to collect or return the equipment directly to the store, but no refund will be given in the event of a missed delivery due to a failure on the part of the Renter.

Delivery and collection policy

The Tenant must be present at the agreed time and place .
In case of absence or lateness, travel expenses will apply:

  • €35 on the Disney estate,

  • €45 outside the Disney area,
    by attempting a new delivery.

The same scale applies to the recovery of the equipment.
If the equipment is not returned on time, an additional day will be charged at a rate of €25 .
Travel fees can only be waived if the return is made directly to the store.

Inappropriate use and behavior

Gold Mobility Scooters reserves the right to terminate the rental immediately if an employee observes misuse of the equipment or disrespectful or threatening behavior towards staff.
Any threat, attempt at intimidation, blackmail by negative review or abusive litigation will result in the immediate termination of the contract without refund , while maintaining the fees due.

Use of equipment

The Renter agrees to use the equipment carefully and in accordance with local regulations .
The driver must be at least 18 years old and no passengers are allowed.
Making calls or texts while driving is strictly prohibited.
The Renter releases Gold Mobility Scooters LLC from any liability for damage, injury or accident occurring during the use of the equipment, except in cases of gross negligence on the part of the company.

Damage, loss or theft

In case of accident, damage, loss or theft, the Renter must notify the company within 2 hours .
All costs of repair, replacement or recovery will be borne by him.
The Renter authorizes the company to debit the corresponding amounts from the bank card used during the rental .

Representation

The Renter or driver is not an employee or agent of Gold Mobility Scooters LLC .
Any person signing on behalf of a company or organization remains personally responsible for the obligations of this contract.
If a clause is deemed invalid, the rest of the contract remains applicable.

Payment methods

Payments are accepted by credit card (MasterCard, Visa, Discover, American Express).
An official photo ID (passport, driver's license or identity card) may be required upon delivery.
Prepaid cards or checks are not accepted.

Cancellation, early return and absence

  • Cancellation 2 days before the scheduled date: one day 's rental fee will be charged.

  • Cancellation less than 24 hours before or after delivery : no refund .

  • Early returns or no-shows ("no-shows") will not result in any refunds .

Extension and return of equipment

Any extension must be requested before the expiry of the rental period.
The company may refuse an extension depending on availability.
Each additional day will be charged at €25 per day .
A fee of €25 applies for any collection not made at the agreed time.

Replacing a model due to size or transport issues is possible, subject to availability, for a fee of €25 for exchange .
Lost accessories (basket, sunshade, rod holder, cover, etc.) will be charged at their replacement value .

Battery, key and assistance

The scooters and wheelchairs are delivered with a full battery .
The tenant must recharge daily (ideally every night).
Do not leave the charger plugged in for more than 24 consecutive hours .
In the event of a discharged battery requiring intervention, a fee of €50 (during business hours) or €75 (outside business hours) will apply.
Losing a key incurs a fee of €10 .